ABOUT THE UNIT
In this unit we will look at the key aspects of an effective team and leadership skills in the public services. We will look at different styles and forms of leadership. Also we will look closely at the aims and objectives of working in teams. Communication, verbal and non-verbal will be covered. We will look into interpersonal skills and see how to work effectively with a team. After this you should become a more effective leader. You will cover barriers and conflicts of working in a team. Qualities of working as teams in the public services is an important skill to have and tin this unit you will learn everything you need to know about this.